Help and frequently asked questions

The lenses in my specs are scratched. Is it possible to get them polished or will I have to get new lenses?

Answer: 

It's not possible to polish lenses to get rid of scratches without altering the power of the lens, so you'd need to get new lenses.

You can add a special scratch-resistant coating to your lenses - it might be worth thinking about this next time you buy a new pair or you get your spectacles reglazed.

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If you still need further help, you can contact our customer service team who are happy to help with your query. You can use the below options to get in touch.

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